Frank Rypa
I am |
Bridging rigorous mathematical analysis, IT networking, and precise systems engineering. Currently pursuing an Associate of Science in Mathematics for Engineering, designing complex AV schematics, and integrating enterprise-grade technologies.
About Me
I am an analytical thinker, problem solver, and tech-driven professional based in Minneapolis, MN. With a strong track record of five years in Tier 3 helpdesk support, computer networking, and system diagnostics, I have transitioned into AV Systems Engineering and drafting, where I translate complex conceptual layouts into precise technical blueprints.
Currently, I am enrolled at MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE, completing an Associate of Science in Mathematics for Engineering (expected graduation 12/2027) with plans to transfer to a 4-year institution to major in Industrial Engineering, Computer Science, or Electrical Engineering.
My approach combines mathematical discipline with hands-on technical skills. Outside of engineering and IT, I'm a woodworker and skier, and I speak Swahili fluently. I am actively seeking flexible part-time opportunities in technical systems drafting, technical coordination, or network administration that align with my academic schedule.
Quick Facts
A.S. in Mathematics for Engineering
MINNEAPOLIS COMMUNITY AND TECHNICAL COLLEGE, Minneapolis, MN
Enrolled in core mathematics, networking, and engineering sciences. Tailoring my schedule around studies (currently taking Precalculus 2 and Computer Networking).
Bachelor of Arts in Liberal Arts Coursework
University of Minnesota Twin Cities
Gained robust analytical, humanities, and research competencies prior to pursuing specialized engineering paths.
High School Diploma
Como Park Senior High School, Saint Paul, MN
Graduated with a 3.7 GPA, exhibiting early strength in advanced mathematics and science coursework.
Skills & Certifications
Technical Drafting
Designing system schematics, rack elevations, signal flows, and layouts using Stardraw, D-Tools, and Visio.
AV Systems Integration
Translating conceptual client workflows into physical and logical diagrams matching compliance standards.
UCI UI/UX Design
Designing modern User Control Interfaces and custom graphic panel assets for AMX, Crestron, and Q-SYS ecosystems.
Network Infrastructure
Designing and documenting network hardware setups, configuring switches, routing, VLANs, and network diagnostics.
Hardware Diagnostics
Component-level desktop and electrical troubleshooting, diagnostics, hardware repairs, and QA testing.
Tier 3 Technical Support
Vetting hardware and software anomalies, translating complex topologies for technicians, resolving 25+ cases daily.
Audio DSP Configuration
Advanced digital signal processor configuration (Biamp Tesira, Symetrix, Q-SYS Core) for acoustic optimization.
Control System Programming
Programming remote systems, control scripts, macros, and API integrations for automated rooms (RTI, Q-SYS).
Systems & CRMs
Highly proficient with Salesforce, Freedcamp CRM, incident ticket workflows, and detailed repair logging databases.
Tesira Design Lvl 01
Biamp Systems certification for commercial DSP architecture, acoustic echoes, and audio distribution.
Q-SYS Level 1 & Control 101
QSC certification covering core software architecture, dynamic routing, control logic, and UCI designs.
RTI Programmer Level 3
Remote Technologies Inc. certification for advanced dealer integration, macros, and smart interfaces.
Netgear AV Level 2
Netgear AV-over-IP networking designs, multicasting, switch configuration, and network topology layouts.
Dante Level 2
Audinate Dante audio networking protocol, routing, clock synchronization, and multi-network designs.
Symetrix DSP & Aurora MM ReAX
Custom DSP layout programming and Aurora ReAX control frameworks for smart building infrastructure.
Work Experience
Systems Engineer / Programmer
- Created detailed system schematics, rack elevations, and signal flow diagrams using Stardraw and Visio.
- Programmed and configured custom AV control system layouts for Commercial, Corporate, and Residential clients.
- Collaborated closely with Project Managers, installers, and clients to translate project specifications.
- Designed custom graphical User Control Interfaces (UCIs) for clean, functional device operation.
Technical Support Specialist (Tier 3)
- Assisted dealers and field installers in verifying schematic diagrams and debugging integration bugs.
- Resolved 25 - 30 highly technical support tickets daily, covering complex networking and hardware topologies.
- Documented firmware bugs, authored technical instructions, and coordinated solutions with engineering.
Technical Support Specialist (Tier 2)
- Configured, optimized, and troubleshot network hardware and endpoint hardware for multi-site clients.
- Authored and updated internal Standard Operating Procedures (SOPs) and network layout documents.
- Maintained high first-call resolution rates through detail-oriented hardware diagnostic procedures.
Help Desk Analyst Tier 1
- Provided Level 1 - 2 support for software, terminal hardware, and peripherals for Banks and Merchants.
- Analyzed and queried database logs to troubleshoot transaction failures and software glitches.
- Staged, configured, and cabled network infrastructure hardware for new corporate installations.
Freelance IT & Systems Technician
- Designed and drafted layout blueprints for custom surveillance camera, sensor, and cabling placement.
- Conducted physical audits of client properties to devise optimized network connectivity solutions.
- Installed and configured local servers, routers, and secure storage solutions.
Head Baker
- Managed bakery inventory, verified raw ingredient supply, and inspected product quality standards.
- Trained, scheduled, and supervised junior bakers to coordinate timely delivery of wholesale orders.
- Communicated directly with ingredient vendors to optimize logistics and maintain safe, sanitary workspaces.
Camp Director
- Administered camp budgets, audited supply acquisitions, and planned youth outreach campaigns.
- Managed, scheduled, and evaluated 28 staff members and coordinated safe activities for 80 children.
- Delivered training orientations for counselors, ensuring compliance with university and county safety rules.
4-H First Generation Unit Head
- Designed and executed engagement strategies to introduce first-generation youth to university programs.
- Supervised community volunteers and coordinated large-scale logistical operations at the MN State Fair.
- Compiled programmatic performance reports to present to university stakeholders.
Advanced Repair Agent
- Diagnosed and tested desktop hardware, motherboards, and circuits against tech spec datasheets.
- Managed precise internal ticket queues, maintaining meticulous repair records and customer logs.
- Trained new repair agents on component-level diagnostic software and troubleshooting SOPs.
Technical Support Representative Level 1
- Addressed a high volume of technical inquiries from students, faculty, and administrative staff.
- Defused volatile customer support cases calmly, ensuring a high-satisfaction user experience.
- Utilized diagnostic utilities to remove malware, test networks, and troubleshoot operating systems.
Master Data Operator
- Validated, queried, and structured incoming business file data across enterprise database pools.
- Coordinated with field agents to resolve entry errors and ensure data quality control compliance.
- Streamlined formatting standards to rapidly distribute business requirements across IT teams.
References
Available Upon Request
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Let's Collaborate
I am currently looking for flexible, part-time opportunities in drafting, engineering coordination, or network support. Whether you have a project in mind, need part-time drafting assistance, or just want to connect, feel free to reach out!